Terms and Conditions


Welcome to the Terms & Conditions for use of the leonnorell.com website. These Terms & Conditions apply to the use of this Website. By accessing this Website and/or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use or access this Website. If you need any clarification, kindly contact us before placing your order.


Use of the website

You warrant that the Personal Data with which you provide us as a customer is true, accurate, current and complete in all respects.  We will treat your Personal Data as confidential although we reserve the right to disclose it in the circumstances set out below. We will keep your Personal Data on a secure server and fully comply with all applicable privacy regulations and consumer legislation.

You agree fully to indemnify, defend and hold us harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of the use of this Website by yourself or any other person accessing it, using your shopping account and/or your Personal Information.

We may modify or withdraw this Website or any part of it, temporarily or permanently, without giving any notice and you confirm that we will not be liable to you or to any third party for any modification to or withdrawal of it and/or for any change in the Conditions from time to time. Your continued use of the Website or any part of it following any such change will be deemed to be your acceptance of it. If you disagree with any change to the Conditions, you must immediately stop using the Website.

To be helpful we may provide links to other websites or resources, which you may access at your sole discretion. You acknowledge and agree that if you choose to enter a linked website, we are not responsible for the availability of such external sites or resources.

We do not review or endorse and are not responsible or liable directly or indirectly for the privacy practices of such linked websites, or for their content, including without limitation any advertising, content, products, goods or other materials or services on or available from them, or resources or the use to which others make of these websites or resources, or for any damage, loss or offence caused or alleged to be caused by or in connection with the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

We will take reasonable care to ensure that all details, descriptions and prices of Rugs (this term to include carpets and runners) appearing on our Website are correct at the time the relevant information was entered onto the system. Although we aim to keep the Website up to date, the information therein, including Descriptions appearing on it, may not be correct at the moment you place an order and the price of a Rug is not confirmed until your order is accepted.

If we do not accept an order, this can be as the result of the Rug being unavailable, or of our inability to obtain authorisation for your payment, or of an error in the Description.

We will take reasonable care, as far as we reasonably can, to keep the details of your order and payment secure, but in the case of our negligence we will not be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. 


You have the right to cancel your purchase within 30 days of receiving it, without giving any explanation. If you do not cancel it within 30 days, you are deemed to have accepted the Rug as it is and as to how it lies on your floor. If, once you have opened it, you are not entirely satisfied with it in every respect, you must not use it. Your right to return or cancel a purchase does not apply to a Rug that has been ordered to your specification. This does not affect your statutory rights if the Rug is faulty, or is not as described, or is not as ordered.

Cancellation of your purchase may be made by email or by phone (see below). To exercise your right to cancel, you must keep possession of the Rug and take reasonable care of it until it is collected. Collection will be within approximately seven days. If you decide to cancel, you must tell us that this is your decision and provide your name, address, phone number, email address where available and details of the purchase as per the invoice. The Rug must be replaced in the packaging in which it arrived, or in other suitable protective packaging. 

Delivery and Return

Delivery to an address within mainland UK is free. If you cancel your purchase after it has been despatched, its return is free. We will reimburse the full amount you have paid immediately upon its arrival at our warehouse, in the order in which it was delivered to you. If your purchase has not yet been despatched when you cancel, we will reimburse the amount you have paid immediately. The reimbursement can take up to five days to reach your bank account. If the delivery address is outside the UK, we will charge you the cost of delivery (and any return if necessary).

 Standard Terms

You acknowledge and agree that you may, if it is necessary to make a purchase, download the material and content onto only one computer hard drive for that purpose. Any other use of the material and content of the Website is prohibited.

You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content and you agree not to assist or facilitate any other party to do so.

 The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through it. The Conditions will be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

We will use reasonable endeavours to verify the accuracy of any information we place on the Website, but we make no warranties, whether express or implied, in relation to its accuracy. The Website is provided without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to it,  or any transaction that may be conducted on or through it, including but not limited to implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from a course of dealing, usage or trade.

We also make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, or that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs, or represents the full functionality, accuracy, reliability of it. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the extent permissible under applicable law we disclaim any and all warranties of any kind whether express or implied in relation to the Rugs. This does not affect your statutory rights as a consumer, or your Contract Cancellation Rights.

We will not be liable, in contract, tort, including without limitation, negligence, pre-contract or other representations, other than fraudulent or negligent misrepresentations, or otherwise out of or in connection with the Conditions for any economic losses, including without limitation loss of revenues, profits, contracts, business or anticipated savings, or any loss of goodwill or reputation, or any special or indirect losses suffered or incurred by another party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions will exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

If any provision of the Conditions is deemed unlawful, void or for any reason unenforceable, that provision will be deemed to be severable from the Conditions and will not affect the validity and enforceability of any of the remaining provisions of the Conditions. No waiver by us will be construed as a waiver of any proceeding or succeeding breach of any provision. Each provision of the Conditions will be construed as separately applying and surviving, even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Any change to these Conditions must be in writing and signed by both parties. You confirm that in agreeing to accept the Conditions, you have not relied on any representation save that it has expressly been made a term of these Conditions and you agree that you will have no remedy in respect of any representation. Your Statutory Rights are not affected by these Terms & Conditions. Nothing in this Clause will limit or exclude our liability in respect of any fraudulent or negligent misrepresentation, irrespective as to whether it has become a term of the purchase.

Unit 8, Atlas Business Centre, Oxgate Lane, London NW2 7HJ
Email: leon@leonnorell.com     Tel: 020 8731 7708

(Open 7 days, 9.00am – 6.00pm)